Before you book
Booking terms.
The cancellation policy and security deposit below come straight from our booking system, and both are shown again on the secure checkout before you pay. Anything unclear — message us; a real person answers.
Booking details
Cancellation policy
Refund schedule based on how far in advance you cancel:
- More than 14 days before arrival100%
- 8-14 days before arrival50%
Cancellations are calculated against the original arrival date. Contact us directly if you need to discuss your specific situation.
Security deposit
฿30,000Refundable security deposit
A refundable damage deposit, held against any damage and returned after your stay. Message us directly with any questions.
How booking & payment work
- Reservations are taken through OwnerRez, the booking system professional hosts use. You pay by card (secured by Stripe) or with PayPal on its secure checkout — nothing sensitive touches this website, and your payment keeps its usual buyer protection.
- Rates are set and charged in Thai baht (฿). If you switch the display currency it's an indicative conversion only — the amount charged is the THB total. More on currency →
- Check-in / check-out times, the door code, Wi-Fi, and directions are confirmed in your booking confirmation and pre-arrival message.
- Thai law requires us to register foreign guests (the TM30), so we ask for a passport photo before arrival. It's used only for that filing — see our privacy notice.
Questions before you commit?
Email [email protected] — John or Onticha answer directly, usually within the hour.
